Refund policy

 

The Nature of Handmade Items 

All of my products are handmade and due to the nature of my production method, each product may vary slightly. All Sondera 1974 products have normal “markings” within the leather, whether there are holes, ink marks, ragged edges, etc. This is where the beauty is and what is usually highlighted in each piece. For damages during shipment, please see "Shipping Policies".

 

Returns + Exchanges

Sondera 1974 occasionally* accepts returns/exchanges within 5 days of delivery provided they are in their original condition and were not a custom order, sale item or gift card. Due to my business being a small start-up with added costs for making items to order, All returns will be processed back to you in the form of a Sondera 1974 Gift Card (store credit only) which will be sent out once I receive the product back. To begin a return/exchange on a ready-to-ship item, Contact Sondera 1974 within 5 days of delivery to receive return instructions. 

*Sale items and gift cards are final sales and cannot be returned or exchanged. Custom-ordered items are made specifically for you or whomever you are gifting it to and cannot be returned or exchanged due to the custom nature of the piece and materials purchased specifically for that item.